Do you ship worldwide?
Yes, we ship worldwide.
Do you ship to the US & Canada (North America)?
Yes, we ship and deliver worldwide, including the US & Canada.
How long does shipping take?
The Netherlands: Next day delivery & 1-3 working days.
Belgium: 1-3 working days.
UK: 1-9 working days.
Rest of Europe: 1-9 working days.
USA: 4-9 working days.
Rest of the World: 10-15 working days (may be longer for slow-to-ship countries)
How can I cancel my order?
Once an order is placed, it cannot be modified or canceled. As soon as the item is delivered you can return it (shipping fees are not compensated by Atarah Chai).
I want to collaborate with Atarah Chai.
Atarah Chai is always open for collaborations! If you are interested, please drop us an email at: P.azieku@AtarahChai.com with the title 'Collab with AC'.
What does it mean when an item is on Pre-Order?
The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. Please note that your card will be charged fully when a preorder is placed. This is the only way we can allocate the item to you.
Can I change my shipping method?
Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.
Do you accept returns?
All orders shipped can be returned within 14 days of receipt if they are not personalized or damaged, in return for store credit only. You can visit this link to view our return policy and return your order.
How do I clean the inside and outside of the Khadasha Bag properly?
Go to the clean & care page for clear instructions and don't forget to order the AC care kit.
Love, Atarah Chai.